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Login and Administration
Login to your community's account below to manage, add or remove residents, set adminstrative rights to Community Broadcast, Community Watch, and to assist residents with the management of their accounts.
Getting started: Everything you need to know
We want you to get the most from this service and need to let you know how to get started.
- Download the onboarding checklist. Find out what we need from you.
- Review the short videos below to understand how HazardCall works.
- Feel free to contact us with any questions by emailing your representative or support@hazardcall.com
Downloads and Video Resources
Download these files to get started with HazardCall for your community.
- Onboarding Checklist - The steps needed to launch HazardCall and inform your residents.
- Safety Improvement Announcement – For your residents, explaining the service and supplying them an “opt out” form. Mail or deliver this document to each contracted resident so they can understand the service. Available in English and Spanish.
- Resident .csv-Template – Use this to create a .csv-file from your existing resident management software, or create it manually. Use this as a reference or fill-in the blanks. If you unable to create a .csv-file, simply send this information in a Microsoft Excel spreadsheet and we will convert it and upload into your management account. Send this file to support@hazardcall.com along with the name of your community. This file will need to be updated either manually in your management web-portal, or by uploading an updated .csv-file when you have residents either arrive or depart your community. Be sure to add your staff to this .csv-file which allows them super-user rights in sending Community Broadcasts.
- Filling out the resident template - Complete instructions for properly filling out the resident list spreadsheet.
- Community Manager User's Guide – This shows you how to use your HazardCall account to manage resident information.
- Save our number - An image you can use to remind staff and residents about saving our 866 number in their phone contacts.
- Creating Lists - This shows you how to create a list of residents to use with Community Broadcasts or Community Calls.
- Community Calls - Instructions for using the value-add service that calls residents. Frequently used for those without smart phones.
- Resident App-Download Instructions – This provides pictures of the steps residents need to go through to setup the service on their phone.
You decide how to manage new and departing residents. Either add and remove manually from your account during move-in / move-out, adjust your .csv file and upload the new one regularly (weekly, bi-weekly, monthly), or contact your representative or support@hazardcall.com to let us do it for you.
*Delaying this process will result in delays in your new residents getting your messages and potentially life-saving notifications.
Video Resources
HazardCall has created a complete training video, which you can view entirely or select from topics covered in training.
Please share these videos with your staff to show them the operational value of HazardCall, and how to help answer questions for your residents.
Create The Resident List
This first video is designed to help you get the most from HazardCall. Here, you'll learn how to install the HazardCall app.
Complete HazardCall Training
This training video covers an Overview of HazardCall, Account Management, Installing the App and Real-time Examples. Watch this entire video, or choose from subsets below.
HazardCall Overview
This video provides an overview of what HazardCall is and how it works.
Account Management
This video explains essential account management functions. These include logging into the account, adding and deleting residents, creating lists, using the text library, and sending community broadcasts.
Sending a Community Broadcast
This video explains how to send a Community Broadcast from a HazardCall account.
Creating Lists
This video explains lists and how to use them to send targeted messages to residents.
Using the Text Library
This video explains the Text Library and using it to send pre-formatted Community Broadcast messages to a bi-lingual audience. Also, create your messages to store in the library, helping you send messages faster.
Installing the HazardCall App
This video explains how to install the HazardCall app and how to use it to send Community Broadcasts to residents.
Real-time Examples
This video explains how HazardCall tracks escalating weather threats and notifies residents.
Adding Attachments to Community Broadcasts
Learn how to use Community Broadcast to send a longer letter to residents. Note: requires that you have a Google Drive or Dropbox account along with a bit.ly account. All are free and easy to create.